Oovroom

Oovroom terms of service

Last updated: 2026-10-21. Not legal advice; counsel has not reviewed it.

1. What Oovroom is

Oovroom is booking and dispatch software run by Overcode Sdn. Bhd. (company no. 202101011251, registered in Malaysia) ("we"). Passengers book trips through app.oovroom.com or WhatsApp. Transport operators receive and fulfil those bookings and manage them at portal.oovroom.com. Oovroom is currently a demo and early pilot: features and availability can change.

2. Who provides the trip

The trip is provided by the operator named on your booking, not by Oovroom. The operator is responsible for the vehicle, the driver, licences, insurance and the journey. We provide the software that carries the booking.

3. Booking and prices

  • A booking is confirmed when you receive a confirmation from Oovroom with a quote number.
  • The price is the amount shown at booking, in the currency shown. Prices come from the operator's zone rates.
  • Give correct pickup, drop-off, time and contact details. Wrong details can cause delay or a charge.
  • Changes and cancellations follow the rules of the operator named on your booking, shown at booking.

4. Payment

  • The operator takes your payment, not Oovroom. Each operator connects its own payment gateway (Stripe, HitPay or Airwallex) or accepts bank transfer. Overcode never holds customer money.
  • Card payments are processed by the operator's gateway under its terms. We do not store card numbers.
  • Bank transfer: upload your slip. The booking is held until the operator confirms the payment.
  • Refunds are given by the operator under its own rules, shown at booking.

5. WhatsApp

You start the chat by messaging the Oovroom number. We reply inside your conversation and send updates for bookings you made. Meta's WhatsApp terms also apply. Stop at any time by telling us to stop.

6. Operator accounts

Operators must give accurate company details, keep login details private, hold the licences the law requires, and are responsible for what their staff and drivers do on the account. We can suspend an account that breaks these terms or the law. Operator fees and commercial terms are agreed separately in writing.

7. Acceptable use

No fake bookings, abuse of drivers or staff, attempts to break or overload the service, or use of someone else's details.

8. Your data

See the privacy policy at /privacy and the deletion steps at /data-deletion.

9. Our responsibility

We run the software with reasonable care and do not promise it will be uninterrupted or error-free. To the extent the law allows, we are not liable for the operator's acts or delays, or for indirect loss. Nothing here limits liability the law does not allow us to limit.

10. Changes and law

We may update these terms and post the date. Malaysian law applies and Malaysian courts decide disputes.

11. Contact

hello@oovroom.com, Overcode Sdn. Bhd. (company no. 202101011251).